OnePlus checkout system reportedly hacked, customers report credit card fraud
00:05, Jan 17, 2018
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Anyone that has purchased a OnePlus product via the company's website recently is advised to check their statements for suspicious purchases and to cancel the payment card they used.
The company has now confirmed that they are looking into the issue and you can see their full official statement here. Dozens (hundreds?) of people have taken to reddit and OnePlus forums to discuss fraudulent activity that has popped up on their credit cards in recent days.
On its community forums, OnePlus posted to let its customers know that it is investigating the issue "as a matter of urgency".
In some cases, banks and card processors flagged the transactions as fraudulent and stopped the payments. We are investigating each report.
It was alerted to the issue by a customer message on its support site which linked a purchase on the site to fraudulent activity on their account.
Since OnePlus devices are sold exclusively on the company's online store, it's easy to imagine that disabling one of two payment methods would put a dampening on sales. As of this writing, there were already 73 customers on that thread alone claiming credit card fraud.
While it acknowledges the official website was built on the Magento platform, it says it has been rebuilding the website with a custom code.
OnePlus has come forth and said, "This is an ongoing investigation". They have a small window before the details get encrypted and sent to the third-party server for processing. "Our website is HTTPS encrypted, so it's very hard to intercept traffic and inject malicious code, however we are conducting a complete audit", reads OnePlus' official statement. OnePlus says that it is "exploring alternative secure payment options with our service providers". The company previously utilized the Magento e-commerce platform, which was attacked several years ago by a keylogger known as Magecart. But they will not be able to decrypt the token so they can't access your credit card info. The bank should help users initiate a chargeback and prevent any financial loss.
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