More than 180 women allege sexual assaults at Massage Envy spas
01:06, Nov 28, 2017
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Numerous accusers have now sued the chain, and subsequent court records reportedly show that multiple women had complained to Massage Envy about Deiter's actions prior to Ingram's report.
More than 180 women have reported being sexually assaulted when they were customers of Massage Envy, the largest chain of massage spas in the United States, according to an investigation by a news portal.
The alleged assaults by Massage Envy employees reportedly occurred at locations across the country - the billion-dollar business owns just under 1,200 franchises in the US, with 40 locations in the Bay Area - and the reports range from digital and oral penetration to the groping of breasts and genitals. She later brought the case to court.
"Dozens of women reported digital and oral penetration", wrote BuzzFeed.
Deiter was sentenced up to 13 years for assaulting Ingram and eight other women, Yahoo Lifestylereported.
Massage Envy has over 1,200 locations nationwide with alleged sexual assault in many different locations. The company requires internal investigations but provides little counsel on how to conduct them, BuzzFeed says. If something feels off, report it to law enforcement, state regulatory boards, and the spa immediately. We reached out to the franchise where Ingram said she was assaulted, but they declined to comment. The customers alleged that male therapists had groped and penetrated them while on the massage table.
Massage Envy is now reviewing their policies, USA Todayreported.
Susan Ingram is one of nine women who were sexually assaulted by a massage therapist at a West Chester Massage Envy location. Still, it said even one incident is too many, reports CBS News' Meg Oliver. These occurred over a span of 15 plus years and 125 million massages. "It's why we are constantly listening, learning and looking at how we can do more, including how we support franchised locations with best practices in handling these incidents and supporting their clients".
"We hold franchise owners accountable to our policies and, when we say nothing is more important to us than treating clients with respect and giving them a safe, professional experience, we mean it", Massage Envy told BuzzFeed in a statement.
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